Privacy & Policy

We are committed to ensuring that the privacy of your personal information is respected and maintained at all times.

GP consultations are by appointment in advance to ensure that you receive timely and personalised medical care. We may accept walk-in patients, availability may vary and scheduled appointments allow us to better accommodate your needs and minimize wait times.

If you are an existing patient at the clinic Telehealth appointments are also available. Please advise reception when booking.

We are a mixed billing practice with both private and bulk billed services. Full payment is required at the time of your consultation. We accept credit/debit cards, AMEX , EFTPOS and cash payments.

We offer on-the-spot Medicare rebate processing. We will process your Medicare claim and the rebate amount will be refunded directly into your nominated bank account linked to your Medicare details.

All appointments which involve a procedure must inform reception and request a longer appointment and additional fees may occur. Our doctor will discuss these costs with you prior to any procedure, ensuring transparency and informed decision making.

Please contact reception to book in for a follow up appointment to discuss your results with the doctor.

Heidelberg Medical & Skin Clinic uses an SMS reminder and recall system. If you wish to opt out, please make reception aware.

Please ensure at all times your contact details are up to date.

Any initial complaints and feedback are welcome by the practice manager. Please email pm@heidelbergmedical.com.au

Any other complaint in relation to public health and safety that cannot be resolved by the Clinic please contact VIC Health Complaints Commissioner (HCC) http://hcc.vic.gov.au/

All of your medical information and management of health information is kept in accordance with the Victorian Acts The Health Records Act 2001 and the Information Privacy Act 2000.